March 16, 2014

A Tale about Knit Picks

It's been pretty well established that Knit Picks has awesome customer service, but somehow I was surprised when I experienced their awesomeness first hand.

Those of you who have followed me for awhile may know that I have a scarf project that has been on-going for decades, because it is my "easy-peasey when I'm not motivated to knit anything complicated/travel" project.  I cast it on in December of 2011, and I'm not even halfway done with the thing.

I'm knitting it with two colors of Chroma Worsted from Knit Picks, and while attempting to knit on it while traveling recently, one of the skeins revealed itself to be the most knot-filled, grumpy skein in all existence.  I am not kidding--I've used maybe 30g of the skein and found five knots, and two giant unspun/fat chunks.

Not ideal when one is on a plane sans scissors.

Knots of DOOOOM!
Since it had been two, nearly three years at that point, I didn't really expect anything to come of it, but I did send them an email expressing my disappointment and frustration, and suggesting better quality control in the future (I tried to make it light hearted and funny, but one never knows how things are read over the internet).

But because Knit Picks is great, they emailed me back and totally sent me a NEW SKEIN.  TWO YEARS LATER.

Thank you, Knit Picks.  You rock!  Now if only I could finish this scarf....

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